Question 1

What do I actually receive?

Accepted Answer

A digital download — no physical item is shipped. Each design comes as five high-resolution JPG files (300 DPI) in different aspect ratios, delivered as a single ZIP.

Question 2

How do I get my files?

Accepted Answer

Instantly. The moment your payment completes you'll see download buttons on the confirmation page, and the links are emailed to you as well. You can re-download any time.

Question 3

What if my download doesn't work?

Accepted Answer

Email care@japandihausprints.com with your order number and we'll send your files straight over. We've got you.

Question 4

What sizes are included?

Accepted Answer

Five ratios in every download — 2:3, 3:4, 4:5, 5:7 and ISO/A-series (A4 up to A1). That covers virtually every standard frame, so there's no cropping or guesswork.

Question 5

Where should I print?

Accepted Answer

At home on a good printer, at a local print shop, or with any online print service (many people use their photo-lab of choice). For larger sizes, a print shop gives the best results.

Question 6

How big can I print?

Accepted Answer

The files are 300 DPI and sized up to 24×36 in / A1 — crisp and clean even at large formats.

Question 7

What paper should I use?

Accepted Answer

A matte or lightly textured art paper (200–250 gsm) suits the Japandi look beautifully. Your print shop can recommend options if you're unsure.

Question 8

What's in a room bundle?

Accepted Answer

Six coordinated designs from that room, each in all five sizes — 30 files in one download, at 44% off buying the prints individually.

Question 9

Can I mix prints from different rooms?

Accepted Answer

Absolutely — buy any singles you like and they'll all coordinate. Our palette is built so everything works together.

Question 10

Can I use these commercially?

Accepted Answer

Our prints are licensed for personal use — print as many copies as you like for your own home or to give as a gift. They can't be resold or used commercially.

Question 11

What's your refund policy?

Accepted Answer

Because files are delivered instantly, we generally can't offer refunds on digital downloads. But if a file is faulty or you've had any trouble, contact us and we'll always make it right.

Frequently asked questions

Downloads & files

Printing & sizes

Bundles

Licence & refunds

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